Case Study: How Blackwall NZ Built a High-Trust Engineering Team That Owns the Entire Support Lifecycle
Client Overview
Company: Blackwall NZ
Industry: Network Security / Managed Services
Specialties: BGP, Fortinet, Palo Alto, AWS
Service Model: End-to-end managed support – from first contact to critical resolution. No tiers. Just outcomes.
The Challenge
Blackwall was scaling rapidly with enterprise contracts demanding fast, expert-level support.
But they weren’t interested in building a team of siloed engineers with a ticket escalation chain.
They needed a team where:
Every engineer could solve problems at any stage
Clients would get answers – not “we’ll escalate that”
Support was proactive, responsive, and deeply technical
Their challenge wasn’t just hiring for skill – it was hiring for ownership.
Our Approach
Nonstop Talent partnered with Blackwall as their exclusive hiring partner to build a team of full-spectrum engineers – people who could handle everything from frontline queries to complex infrastructure deep-dives.
Here’s how we delivered:
✅ Built a hiring scorecard focused on autonomy, accountability, and technical range
✅ Direct headhunting only – no ads, no noise
✅ Assessed real-world decision-making, not just buzzwords
✅ Prioritized engineers who could own problems – not escalate them
This wasn’t a Tier 1 vs. Tier 3 model – this was about hiring engineers who could carry the client relationship from start to finish.
The Outcome
Blackwall now operates with a high-trust engineering team where every hire is capable of:
Responding to frontline issues
Solving complex infrastructure problems
Communicating directly with enterprise clients
Driving proactive support and long-term service value
Bonus: Their current hiring framework is built around the scorecard we delivered.
They didn’t just get engineers.
They got problem-solvers – the kind clients remember.
"Nonstop Talent didn’t just find strong engineers - they found people we trust to represent us in front of enterprise clients. That’s rare."
Tired of Support Teams That Create More Work Than They Solve?
We don’t send CVs.
We build outcome-focused teams – built on trust, not tiers.
Let’s talk about your next critical hire.
